Contact information
CONTACT ME
Hi! I'm Emma, and I'm always happy to help.
Whether you have a question about your order, shipping, returns, or one of my handmade bags, feel free to reach out anytime.
Email Support
I typically respond to all emails within 24-48 business hours.
Order Questions
If you're contacting me about an order, please include:
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Your order number
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The name used on the order
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The email address used at checkout
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A brief description of your question or concern
This helps me assist you as quickly as possible.
Shipping
My handmade bags are typically delivered within 7-14 business days.
Please note that shipping times may vary due to carrier delays, customs processing, weather conditions, or holidays.
Returns & Refunds
If your item arrives damaged or defective, please contact me within 48 hours of delivery.
If you purchased the 30-Day Satisfaction Guarantee, you may request a return or refund within 30 days of receiving your order, even if you simply aren't satisfied with your purchase.
For all return or refund requests, please email:
Thank You
Thank you for supporting my small business. Every order means so much to me, and I truly appreciate your support.
— Emma
Bags By Emma