Refund policy

REFUND POLICY

Last Updated: June 2026

At Bags By Emma, we take pride in our handmade products and want every customer to have a positive experience with their purchase.

Standard Refund & Return Policy

Customers who do NOT purchase the 30-Day Satisfaction Guarantee are eligible for a refund, replacement, or return only if:

The item arrives damaged
The item arrives defective
The wrong item was received

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photos of the item and packaging

Email:
bagsbyemma.help@outlook.com

Failure to report damage within 48 hours of delivery may result in your claim being denied.

30-Day Satisfaction Guarantee

Customers who purchase our 30-Day Satisfaction Guarantee are eligible to request a return or refund within 30 days of delivery, even if they are simply not satisfied with their purchase.

To qualify:

The item must be returned in reasonable condition
The item must not show excessive damage caused by misuse
Proof of purchase is required

Requests must be submitted within 30 days of delivery.

Return Requests

To request a return, refund, or replacement, please contact:

bagsbyemma.help@outlook.com

Please include:

Your order number
The reason for your request
Photos if applicable

All requests are reviewed individually.

Return Shipping

Unless otherwise required by law, customers are responsible for return shipping costs.

We recommend using a tracked shipping service when returning any item.

Bags By Emma is not responsible for returns lost during transit.

Refund Processing

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Late or Missing Refunds

If you have not received your refund after 10 business days, please first contact your bank or credit card provider.

If you still require assistance, contact us at:

bagsbyemma.help@outlook.com

Non-Refundable Situations

Refunds or returns may be denied if:

The item was damaged through misuse
The item was intentionally altered
The item was not reported within the required timeframe
A customer requests a refund due to personal preference and did not purchase the 30-Day Satisfaction Guarantee

Gifts

If the item was purchased as a gift and shipped directly to you, we may provide store credit at our discretion once the returned item has been received and approved.

Contact Us

If you have questions regarding returns, refunds, replacements, or our 30-Day Satisfaction Guarantee, please contact us:

Bags By Emma